WARDOGS pre-order and Steam refund rules

01

Developer message versus platform policy

BULKHEAD encouraged players to refund if the Closed Beta did not meet expectations. That is a developer statement of intent. The transaction is still governed and processed by Steam, so Valve’s current refund policy is the operative rule.

Do not rely on a forum promise, a creator’s experience, or this guide as approval of a particular refund. Open Steam Support and inspect the purchase attached to your account.

02

How Steam describes pre-release refunds

Steam says a title bought before release can be refunded before release. The two-hour playtime limit applies to pre-release purchases, except for beta testing, while the standard 14-day period begins on the release date. Early Access or advance-access playtime can count toward the two-hour limit.

WARDOGS used a separate Playtest client for the August Closed Beta. The developer also framed that beta as a chance to decide whether the game was for you. Still, only Steam Support can confirm how your account records the transaction and playtime.

03

Before requesting a refund

• Confirm you selected the WARDOGS purchase rather than an unrelated DLC or wallet transaction.
• Check the purchase date, release status, and playtime shown by Steam.
• Describe the reason accurately; do not inflate a technical problem.
• Use help.steampowered.com, not a third-party refund form.
• Keep the confirmation email and wait for Steam’s decision.

04

After Early Access begins

Once WARDOGS enters Early Access, time spent in that released Early Access product can count toward Valve’s two-hour rule. The common 14-day and under-two-hour conditions are not a promise of approval in every jurisdiction or edge case, and Steam says requests outside the standard rules may still be reviewed.